Getting Help
Lyndsey Evans 📞 299 or  | Ben Newport 📞 299 or 
|
Isaac Sall-Davies 📞 299 or  | Sam Beadell 📞 299 or  |
Log an IT Support Request
There are a few ways to contact the IT Team. You can click on the blue button in the bottom right of the page labelled "Support". Alternatively, you can send an email to support by clicking here.
If you feel that your issue has taken too long to resolve, or is affecting teaching and learning, please contact Lyndsey Evans directly.
What were you trying to do?
Explain to us what should've happened / what you were trying to do when you encountered the issue.
Where did it occur?
Tell us the workflow that caused the issue.
Who else is receiving the issue? Everyone? Specific teachers?
Who was logged in when the issue occurred?
Where were you when you encountered the issue? On Josie, Google drive, Windows, Mac?
Asset Tag
Please provide us with your device’s asset tag (if applicable). This will most likely be underneath your device and will be in the format SHC-XXXX. This will help us diagnose potential problems based one what device you are using.
Any other information?
Try to give as much detail as you can in regards to the issue. This way we can communicate effectively and efficiently to give you a solution without needing to ask for any further information.
If you are using a MAC hold shift+command+3 to take a screen shot. If you are using a PC hold windows+prt scr.
Do not crop your screen capture as it may remove vital information (eg. URL, title of the page, etc.) that could help us.