---
language: "en"
---
# Student Solutions Centre
## Documentation
### [Getting Started](https://solutions.shc.tas.edu.au/SC/getting-started.md)
### [BYOD](https://solutions.shc.tas.edu.au/SC/byod.md)
### [Canva](https://solutions.shc.tas.edu.au/SC/canva.md)
### [Classroom Technology](https://solutions.shc.tas.edu.au/SC/classroom-technology.md)
*
### [ClickView](https://solutions.shc.tas.edu.au/SC/clickview.md)
*
### [Email](https://solutions.shc.tas.edu.au/SC/email.md)
### [Google](https://solutions.shc.tas.edu.au/SC/google.md)
### [Josie](https://solutions.shc.tas.edu.au/SC/josie.md)
### [Microsoft](https://solutions.shc.tas.edu.au/SC/microsoft.md)
### [Printing](https://solutions.shc.tas.edu.au/SC/printing.md)
### [Zoom](https://solutions.shc.tas.edu.au/SC/zoom.md)
---
language: "en"
---
# Accept Trust Certificate macOS
Click on the WiFi icon and then SHC-WIFI
Click **Continue**.
Type in your **Password** and click **Update Settings**.
---
language: "en"
---
# Add Printer - Mac
You can add the Sacred Heart College printer to your device and collect your printing from any printer in the school.
*** ** * ** ***
## Step 1
Press **⌘ + spacebar**, search for printers, and click PrinterScannerSettings.
### Step 2
Click **Add Printer, Scanner or Fax...** to add a new printer.
### Step 3
Select **shc-followme-mfd** and click **add.**
### Step 4
Print a test page from **Chrome** or **Word** and select the **shc-followme-mfd.**
### Step 5
When prompted for credentials use **firstname.lastname** and your **Josie password** and click **OK.** Make sure that **Remember this password in my keychain** is ticked.
Repeat this process for **shc-followme-colour mfd** and **shc-followme-grayscale mfd**.
This is what the Printers \& Scanners menu should look like after the printers are added.
---
language: "en"
---
# Add Printer - Windows
You can add the College printer to your device and collect your printing from anywhere.
*** ** * ** ***
## Step 1
Click below to download Mobility Print, or click the link for ARM devices.
[pc-print-deploy-client\[192.168.0.27\].msi](https://solutions.shc.tas.edu.au/__attachments/a_8e7a7743b6de4e3b9506d1c2a8aeffb64b3699401e5fcfe28df225bddb1fbb12/pc-print-deploy-client%255B192.168.0.27%255D.msi.md)
### Step 2
Once downloaded run the application by clicking on the bottom left corner.
### Step 3
Click **OK**.
### Step 4
**Click I accept the agreement and click Next.**
### Step 5
Tick **SHC-FollowMe-MFD (Anywhere)** and click **Next**.
### Step 6
Type your school **username** and **password** (JOSIE password) and click **Next.**
### Step 7
Done. When printing, make sure to select the correct printer.
*** ** * ** ***
Use the MSI Package below if the previous steps did not work.
[pc-print-deploy-client\[192.168.0.27\].msi](https://solutions.shc.tas.edu.au/__attachments/a_8e7a7743b6de4e3b9506d1c2a8aeffb64b3699401e5fcfe28df225bddb1fbb12/pc-print-deploy-client%255B192.168.0.27%255D.msi.md)
---
language: "en"
---
# Backgrounds and Filters
To improve your own privacy and that of the people moving around you, it is possible to add a virtual background to your video.
*** ** * ** ***
## Step 1
When in a meeting, move the **mouse cursor** to make a **menu** appear at the bottom of your screen.
### Step 2
Click on the **small arrow** next to the**Video** icon and select **Adjust background \& effects**.
### Step 3
Click on the **virtual background** of your choice.
### Step 4
**Close** the video settings by clicking on the**cross** in the top right of the window.
Video Filters and Studio Effects are also available, but may cause distraction. Where possible, features that may distract students have been turned off by the school IT administrators. Please contact the IT Support Team to discuss controlled settings if necessary.
---
language: "en"
---
# Backup Worlds
If your device needs to be reset, or you'd like to restore your **Minecraft: Education Edition** worlds to another computer, the world files can be exported and re-imported within the game. The files can also be found under the following file paths;
## Windows
C:\Users\[username]\AppData\Roaming\Minecraft Education Edition\games\com.mojang\minecraftWorlds
---
language: "en"
---
# BYOD
* [College Device Program](https://solutions.shc.tas.edu.au/SC/college-device-program.md)
* [Device Enrollment](https://solutions.shc.tas.edu.au/SC/device-enrollment.md)
* [Technical Requirements](https://solutions.shc.tas.edu.au/SC/technical-requirements.md)
---
language: "en"
---
# Canva
* [How to sign in to Canva](https://solutions.shc.tas.edu.au/SC/how-to-sign-in-to-canva.md)
* [Creating a Josie banner](https://solutions.shc.tas.edu.au/SC/creating-a-josie-banner.md)
---
language: "en"
---
# Classroom Technology
Each classroom is equipped with a TV Screen, Vivi and Document Camera (Elmo). The Vivi can be utilized to wirelessly present your screen or stream video from YouTube or Click view. The Document camera that can be utilized to display a piece of paper to the screen.
* [Vivi](https://solutions.shc.tas.edu.au/SC/vivi.md)
* [Safe Exam Browser](https://solutions.shc.tas.edu.au/SC/safe-exam-browser.md)
* [Windows - Install Adobe Creative Cloud and Apps](https://solutions.shc.tas.edu.au/SC/windows-install-adobe-creative-cloud-and-apps.md)
* [MacOS - Install Adobe Creative Cloud and Apps](https://solutions.shc.tas.edu.au/SC/macos-install-adobe-creative-cloud-and-apps.md)
---
language: "en"
---
# Clearing Cookies / History
Clearing your cookies / history will resolve errors when signing in to certain services that use single sign on.
*** ** * ** ***
## Step 1
In Google Chrome, select the **three dots** in the top right and select **History.**
Alternatively **CTRL + H**
### Step 2
On the left-hand side, select **Clear browsing data.**
### Step 3
Select a time range and make sure **Cookies and other site data** is ticked. Select **Clear data.**
### Step 4
Sign in to the service that wasn't working previously.
If you still can't sign in to a service, select **All Time** from the **Time Range**drop-down menu.
---
language: "en"
---
# ClickView
ClickView is a Video Learning application that allows teachers and students to access Curriculum Related Video material to assist with their learning/teaching. It works in a similar fashion to YouTube in that users can Upload video or audio material, allowing anybody on the same ClickView network to access it.
*** ** * ** ***
## Step 1
To access ClickView, browse to [**Josie**](https://josie.shc.tas.edu.au/) → [**ClickView**](https://saml-in3.clickview.com.au/Shibboleth.sso/SACR1437)from the left hand side menu.
### Step 2
There are two types of search on ClickView: A general keyword search and a search tool based on the ACARA curriculum mapping.
[Click here](https://solutions.shc.tas.edu.au/SC/Play-Video-Direct---ClickView.126910745.html) to learn how to use Vivi with ClickView.
---
language: "en"
---
# College Device Program
| **Year Level** | **Device** |
|----------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Kinder - Year 2** | Students from Kinder to Year 2 are provided with class sets of iPads which are shared throughout each year level. |
| **Year 3** | Each student in year 3 is provided with an iPad, these iPads are kept at school and are used in preparation for laptops in year 4. |
| **Year 4** | In year 4, each student is provided with a laptop. These are used in preparation for year 5 onwards. |
| **Year 5 - Year 10** | Year 5, all the way up to year 10, runs a BYOD program. Each student is required to bring their own, charged, laptop to school each day. These laptops will be enrolled into Sacred Heart College's device management software which allows College applications to be installed and updated automatically. |
The secondary library offers day loan laptops for students to borrow if their device is not working.
---
language: "en"
---
# Combine Rooms
If you would like to present to multiple Vivi's at once, follow this guide to combine rooms.
*** ** * ** ***
## Step 1
Open **Vivi**.
### Step 2
Click on the **Combine Rooms**button.
### Step 3
From the drop-down menu select the rooms by clicking on them.
### Step 4
Once you've selected the rooms, click **Combine.**
### Step 5
Type a custom name and click **Confirm** or click **Confirm.**
This will restart the Vivis
### Step 6
You will automatically connect to the combined room. You can now present to both Vivis.
### Step 7
Click **Uncombine Rooms**to reset the rooms back to normal.
This will restart the Vivis
---
language: "en"
---
# Compress PowerPoints
Compressing a PowerPoint will reduce the file size. **Please note** - This will only work if you have media in your PowerPoint.
*** ** * ** ***
## Step 1
Open up the PowerPoint you would like to compress.
### Step 2
Go to **File**.
### Step 3
Go to **Info**.
### Step 4
Click **Compress Media**.
### Step 5
Click **Low quality** or **Standard (480p)**.
### Step 6
**Save** your document before you exit.
---
language: "en"
---
# Controlling the TV & Volume
*** ** * ** ***
## Turning the TV on.
The TVs automatically turn on in the mornings and turn off in the afternoon. However, if the TV is off joining the room on your device will turn the TV on.
*** ** * ** ***
## Changing volume when playing video direct.
When sharing content to the Vivi you will have control options for playing, pausing, and adjusting volume. All TVs are physically set to 70 volume. Please use Vivi to adjust accordingly.
The volume controls only appear once content is playing.
*** ** * ** ***
## Changing Volume when sharing your screen.
### Step 1
Please share your screen.
To find out how to share your screen click here: [Presenting your Screen](https://solutions.shc.tas.edu.au/SC/presenting-your-screen.md)
### Step 2
An overlay will appear on screen, please click the arrow.
### Step 3
Click the volume icon.
### Step 3
A volume slider will appear. Please adjust accordingly.
*** ** * ** ***
---
language: "en"
---
# Creating a Josie banner
How to create Josie banners using shared templates in Canva
*** ** * ** ***
## Step 1
Sign into Canva.
Please follow this guide on [How to sign in to Canva](https://solutions.shc.tas.edu.au/SC/how-to-sign-in-to-canva.md)
### Step 2
Click **Shared with you**.
This is where everything that is shared with you will be.
### Step 3
Click **Josie Images**.
### Step 4
Find a template and click the three dots in the corner and click **Make a copy**.
### Step 5
Click the copy you just created.
### Step 6
Double click text to edit it.
### Step 7
To upload your image click **Uploads**.
### Step 8
Click **Upload Media** and select your image.
You can also copy and paste images into the template.
### Step 9
Secondary click the image you selected and click **Set Image as Background**.
### Step 10
Double click the background and drag the image to adjust accordingly.
### Step 11
Click **Download**
Change **Size** to **3**
Click **Download**
---
language: "en"
---
# Device Enrollment
Enrolling your device will automatically install or update the following apps:
* Upgrades to Windows 11 Education
* Microsoft Office
* Vivi Presentation Software
* Google Chrome
* SHC-FollowMe-MFD Printer
* Network Configuration
* Other SHC Apps
* [Enrol a macOS Device](https://solutions.shc.tas.edu.au/SC/enroll-a-macos-device.md)
* [Enrol a Windows Device](https://solutions.shc.tas.edu.au/SC/enroll-a-windows-device.md)
---
language: "en"
---
# Email
The College provides every user with a Microsoft Office 365 email account which includes Outlook.
*** ** * ** ***
## Step 1
Hit the Windows button on a PC, or the Apps button on Mac, and type **Outlook.**
Windows
Mac
.svg.png?cb=42d56c17eeea4dbf8041e4f7f2984555)
### Step 2
To use email on another device, open Google Chrome and browse to [https://outlook.office.com](https://outlook.office.com/).
---
language: "en"
---
# Enrol a macOS Device
Your device will be enrolled into Microsoft Intune which will allow all of the Sacred Heart College apps to be installed automatically.
*** ** * ** ***
## Step 1
Click the Mac Enrollment button.
[Mac Enrollment](https://go.microsoft.com/fwlink/?linkid=853070)
### Step 2
When the installer opens, select **Continue.**
### Step 3
Open the **Company Portal** app and click **Sign In**using your Sacred Heart College email address and password.
### Step 4
Click **Begin** and accept the privacy statement by clicking **Continue**.
### Step 5
On the **Install management profile** screen, select **Download profile**.
### Step 6
Your device's system preferences will open. Select **Install** and then select **Install** again.
If required, enter your device username and password.
### Step 7
Once the profile is installed, it will appear in the profiles list under **Management Profile.**
### Step 8
When setup is complete, select **Done**.
Leave your device connected to the network to finish installing all the apps automatically
---
language: "en"
---
# Enrol a Windows Device
Your device will be enrolled into Microsoft Intune which will allow all of the Sacred Heart College apps to be installed automatically.
*** ** * ** ***
## Upgrade to Windows 10/11 Education
Please make sure these instructions are followed before **Enrolling the device**
### Step 1
Log in to and **sign in** with your **school login details.**
### Step 2
On your first time logging in, 'Academic Verification' will need to be completed.
These are the details that need to be filled out, before clicking next and accepting Terms \& Conditions on the next page:
* First Name
* Surname
* Country (Australia)
* Date of Birth
### Step 3
Go here: [https://portal.azure.com/#view/Microsoft_Azure_Education/EducationMenuBlade/\~/overview](https://portal.azure.com/#view/Microsoft_Azure_Education/EducationMenuBlade/~/overview) next and then under "Education \| Software" find Windows 10 or 11 Education (not the "N" versions). (Please note that if you have generated a key previously, it can be found under 'keys' in the software section)
### Step 4
Click on the version you need, and a pop-up window will appear which will allow you to "View Key"
### Step 5
Click "View Key" and then copy your key.
### Step 6
Search for "Activation Settings" on your computer and then click and open the application once you have found it.
### Step 7
Click **Change product key.**
### Step 8
**Paste** the product key and click **Next.**
This step may take a few minutes depending on the current version of windows. It may also restart the device.
## Enrol your Device
Please make sure you are on **Windows 10 Education**before following the steps below:
### Step 1
Click the **Windows Enrollment**button below.
[Windows Enrollment](https://tinyurl.com/y6as7wne "")
### Step 2
Click **Open Microsoft account**.
### Step 3
Type your [**firstname.last@shc.tas.edu.au**](mailto:firstname.last@shc.tas.edu.au) and click **Next,** click **Work or School Account** , then click **Next**.
### Step 4
Type your password and click **Sign in**. (This may take a few seconds to complete)
The required school applications will download in the background. You may be prompted to sign in to a few things.
---
language: "en"
---
# Getting Started
## New Staff
to access College IT Services you will require your computer account. All new staff are required to be added to Synergetic by the **Finance and Administration Manager** - [Felicity Fewkes](https://josie.shc.tas.edu.au/search/user/826) before their user account can be created.
You will need to register multi-factor authentication (MFA) before you can use your account.
If you need an account created urgently please contact [helpdesk@shc.tas.edu.au](mailto:helpdesk@shc.tas.edu.au)
* [Internet Access](https://solutions.shc.tas.edu.au/SC/internet-access.md)
* [Responsible Use of Digital Technologies](https://solutions.shc.tas.edu.au/SC/responsible-use-of-digital-technologies.md)
* [Parent Password Reset](https://solutions.shc.tas.edu.au/SC/parent-password-reset.md)
* [Accept Trust Certificate macOS](https://solutions.shc.tas.edu.au/SC/accept-trust-certificate-macos.md)
---
language: "en"
---
# Google
* [Google Chrome](https://solutions.shc.tas.edu.au/SC/google-chrome.md)
---
language: "en"
---
# Google Chrome
* [Clearing Cookies / History](https://solutions.shc.tas.edu.au/SC/clearing-cookies-history.md)
---
language: "en"
---
# How to Access your OneDrive Files - Windows
Accessing files through OneDrive
*** ** * ** ***
## Step 1
Launch **File Explorer**.
### Step 2
Click on **OneDrive - Sacred Heart College** on the side menu.
If you do not see OneDrive on the side menu please follow this guide [here](https://shctas.atlassian.net/wiki/pages/resumedraft.action?draftId=994115593)
---
language: "en"
---
# How to add Department Files to your OneDrive
Adding department files to your My Files in OneDrive
*** ** * ** ***
## Step 1
Click on the following [Link.](https://shctasedu.sharepoint.com/sites/AllStaff/SHCFiles/Forms/AllItems.aspx)
### Step 2
Click **Sync**
### Step 3
Click **Open Microsoft OneDrive**
### Step 4
It will then appear as a new OneDrive called **Sacred Heart College**.
#### Windows
#### macOS
On windows it is called **Sacred Heart College.**
On macOS it is called **OneDrive - Shared Libraries - Sacred Heart College.**
---
language: "en"
---
# How to join a Zoom meeting through the web.
How to join a Zoom meeting through your browser.
*** ** * ** ***
## Step 1
Click **Launch Meeting**.
To get to this screen you must click the meeting link that was sent to you. This will open in your default browser.
### Step 2
Click **Join from your Browser**.
### Step 3
Enter your **First** and **Lastname** and click **Join**
### Step 4
Ensure you click **Allow** if prompted at the top left in your browser.
### Step 5
You are now in a Zoom meeting in the web browser.
Tips for success
* Use Google Chrome
* You will be sent a meeting link to get to **Step 1**
---
language: "en"
---
# How to make a booking for Tutorials
Step 1
Go to [the booking page.](https://outlook.office365.com/owa/calendar/Tutorials@shctasedu.onmicrosoft.com/bookings/)
Step 2
Select the Tutorials you will be attending.
Step 3
Select the date and time you will be attending.
Step 4
Enter your first name and last name in the name slot, and your SHC email in the email slot.
Step 5
Click Book.
---
language: "en"
---
# How to sign in to Canva
*** ** * ** ***
If you already have a Canva account with your school email this will merge your account.
## Step 1
Go to [Canva.com](http://canva.com/)
Click **Log in**
### Step 2
Click **Continue with email.**
### Step 3
Type your school email address.
### **Step 4**
Click **Log in with SSO**
### Step 5
Sign in with school details.
### Step 6
Make sure you are on the **Sacred Heart College** team. There should be**Sacred Heart College** when you click on your Account on the bottom left.
You can switch between **Personal** and **Education**teams in the top left.
---
language: "en"
---
# How to sign into OneDrive - macOS
Signing into OneDrive on macOS
*** ** * ** ***
## Step 1
Launch **OneDrive**.
### Step 2
Type in your school email address and click **Sign in**.
### Step 3
Click **Next**through all the next prompts.
### Step 4
OneDrive will then appear in **Finder**on the left-hand side.
---
language: "en"
---
# How to Sign into OneDrive - Windows
How to sign into onedrive for Windows
*** ** * ** ***
## Step 1
Click on the tray icon and click the **OneDrive**icon.
### Step 2
Then click **Sign in**.
### Step 3
Type in your School email address and click **Sign in**.
### Step 4
Click **Next**.
### Step 5
Click **Continue** to all following prompts.
### Step 6
OneDrive will then be accessible on the side menu of File Explorer
---
language: "en"
---
# Internet Access
## Staff Devices
All Sacred Heart College-owned laptops will automatically connect to the wireless network **SHC-WIFI** . If wireless connectivity is an issue in your learning area, please email [support@shc.tas.edu.au](mailto:helpdesk@shc.tas.edu.au).
### BYOD
Your **BYOD** device must be enrolled with Microsoft Intune to access the internet. Please see the BYOD enrollment guides.
**Wi-Fi Certificate**
Your device should have the Wi-Fi certificate deployed to it, but if the deployment fails, Download it here by clicking on Palo Alto.zip, unzipping the folder, then running the .cer inside it.
[PaloAlto.zip](https://solutions.shc.tas.edu.au/__attachments/a_54e9b1970f76d0d3b1580a09711b8623399dae13cf507a236a8e072edd10583d/PaloAlto.zip.md?cb=686d937314644e47f2b51a77bb6ef238)
---
language: "en"
---
# Josie
Josie is Sacred Heart College's Learning Management System. All staff, students and parents have access. To log in, go to [https://josie.shc.tas.edu.au](https://josie.shc.tas.edu.au/) and use your Sacred Heart College username and password.
## Training Resources
Schoolbox help site: [https://help.schoolbox.com.au/](mailto:helpdesk@hutchins.tas.edu.au)
## Parent Access
Parents can utilise Josie to access information about their child including academic results, continuous online feedback and their child's due work. Login details are automatically emailed to new parents from [admin@shc.tas.edu.au](mailto:admin@shc.tas.edu.au) to parents when they are added to the College database.
## Staff Access
Staff who are parents log in with their staff username and Sacred Heart College password, then click on their name and choose Name -- Parent to switch to the parent view. When you mark work on Josie, an automated email to the parent is generated, alerting that new grades are available.
* [Manage Notifications](https://solutions.shc.tas.edu.au/SC/manage-notifications.md)
---
language: "en"
---
# MacOS - Install Adobe Creative Cloud and Apps
This guide outlines how to install Adobe Creative Cloud for MacOS and the apps that come with it.
*** ** * ** ***
**If you are using a Day Loan or a Long Term Loan, this guide does not apply. Please come to IT to get Adobe Creative Cloud and it's apps installed.**
## Step 1
Go to the [Adobe Creative Cloud download page.](https://creativecloud.adobe.com/apps/download/creative-cloud)
### Step 2
Click "Download Creative Cloud".
### Step 3
You will be prompted to allow the download. Click allow, and once it has downloaded, the .dmg file will appear in the bottom right corner of your screen.
### Step 4
After clicking on the .dmg, the Adobe Creative Cloud installer will launch. Double-click the installer to start the install. You will be prompted to approve the opening of the app. Click Open.
### Step 5
When the "Account authentication" prompt appears, enter the password you use to log onto your laptop.
### Step 6
You will then be prompted to sign in so that you can install Adobe Creative Cloud. Enter your [firstname.lastname@shc.tas.edu.au](mailto:firstname.lastname@shc.tas.edu.au), and your Josie password. It will now start installing.
### Step 7
When it has finished installing, it will launch the app. Click on the Apps tab on the left side of the screen.
**From here, you can install any Adobe Creative Cloud app you'd like.**
---
language: "en"
---
# Manage Notifications
You can customise your notification/message settings in Josie to improve your user experience and receive information that is relevant to you, as a parent.
You can choose to:
**Mute notifications**
**Receive the weekly digest email (4:30pm every Wednesday)**
**Receive a notification in Josie (with an SHC App push notification)**
**Receive a notification in Josie (with an email to your registered email account)**
**Receive a notification in Josie (with a push notification and an email)**
*** ** * ** ***
## Customising Notifications
### Step 1
Click on the profile icon in top right and select **Settings.**
### Step 2
Scroll through the settings options and select your preferred option for each component.
### Step 3
Scroll to the bottom of the page and click **Submit** to save changes.
---
language: "en"
---
# Microsoft
* [Compress PowerPoints](https://solutions.shc.tas.edu.au/SC/compress-powerpoints.md)
* [Minecraft: Education Edition](https://solutions.shc.tas.edu.au/SC/minecraft-education-edition.md)
* [OneDrive](https://solutions.shc.tas.edu.au/SC/onedrive.md)
* [How to make a booking for Tutorials](https://solutions.shc.tas.edu.au/SC/how-to-make-a-booking-for-tutorials.md)
---
language: "en"
---
# Minecraft: Education Edition
**Minecraft: Education Edition** builds on the creative paradise of **Minecraft** with new capabilities for students and teachers to collaborate and foster lessons in a classroom setting. Students are able to send in-game screenshots to their teachers for assessment and input.
## Key Points
* If your Windows device has been enrolled into Sacred Heart College's BYOL program, you will automatically have the latest version of **Minecraft: Education Edition** and there is no need to manually download.
* There is a 30 student limit per world. If your class has more than 30 students, you will need to split them up into two or more groups to accommodate this limit.
* You can find a detailed feature guide [here](https://education.minecraft.net/wp-content/uploads/Minecraft-Education-Edition-Multiplayer-Guide-1.pdf).
## Host a World
### Step 1
Sign in and click **Play**on the home screen.
### Step 2
Select **View My Worlds.**
### Step 3
Select an existing world or select **New World.**
### Step 4
Select **Host.**
### Step 5
Open the menu by pressing **Esc.** Select the **Multiplayer Tab** and provide your students with the **Join Code.**
All users require the same version of **Minecraft: Education Edition**to join.
## How can I update?
If your version of **Minecraft: Education Edition** is out of date, you can update it via the **Windows Store** or by clicking [here for **macOS**](https://aka.ms/meeclientmacos)**.**
---
language: "en"
---
# OneDrive
* [How to add Department Files to your OneDrive](https://solutions.shc.tas.edu.au/SC/how-to-add-department-files-to-your-onedrive.md)
* [How to Access your OneDrive Files - Windows](https://solutions.shc.tas.edu.au/SC/how-to-access-your-onedrive-files-windows.md)
* [How to Sign into OneDrive - Windows](https://solutions.shc.tas.edu.au/SC/how-to-sign-into-onedrive-windows.md)
* [How to sign into OneDrive - macOS](https://solutions.shc.tas.edu.au/SC/how-to-sign-into-onedrive-macos.md)
---
language: "en"
---
# Parent Password Reset
1. Click on the below Link:
2. Please fill out the email field with your [ID@shc.tas.edu.au](mailto:ID@shc.tas.edu.au), fill out the Security Capture, and click **Next.**
3. Select "I forgot my password" then click **Next**
4. Click **Email** . This will send a verification code to your personal email address that we currently have on file.
5. Enter the verification code then click **Next.**
6. Enter your new password and then confirm the new password and click **Finish.**
---
language: "en"
---
# Play Video Direct - ClickView
You can present ClickView videos directly, freeing up your device to use while streaming.
*** ** * ** ***
## Step 1
Open the Vivi App and select the room you are currently in.
### Step 2
Select **Play a Video Direct.**
### Step 3
Select **ClickView.**
.png?cb=fb5a411880eea3442d97022399bba29c)
### Step 4
Open Josie and click the ClickView link on the left hand side menu.
### Step 5
Open a video on ClickView video and select the small TV icon as shown below.
### Step 6
Select your room and click **Play on device.**
* The device will only appear as '**Online**' after steps 2 \& 3 have been completed and there is a 60 second timeout.
* You can then use the Vivi application on your laptop as a remote control to pause the video.
---
language: "en"
---
# Play Video Direct - YouTube
The Video Direct feature streams a video directly to the room's display. The video will only be played on the room's TV or Projector screen, freeing up your device for simultaneous use during play.
*** ** * ** ***
## Step 1
Highlight and copy a URL from YouTube (or location of your desired video).
Not all websites will work.
### Step 2
Open the Vivi App, log-in and select the room you are currently in.
### Step 3
Select '**Play Video Direct**.
## Step 4
Paste the URL into the blank field and press play
*The video will start playing on the room's TV or Projector screen.*
.png?cb=2a4e85ef0b50b1aa790f2f18796b0574)
You can control the playback and volume from the Vivi app
---
language: "en"
---
# Presenting your Screen
You can present your device's screen to a TV using Vivi.
*** ** * ** ***
## Step 1
Launch the Vivi application and join your room on your device.
### Step 2
Click **Present My Screen**.
Step 3
On a MacBook click the **Control Centre**in the top right hand corner.
### Step 4
Click **Screen Mirroring.**
### Step 5
Click on the name of the room you and *your screen may take up to 10 seconds to present.*
To extend the display on a Mac, open the Screen Mirroring menu and click **Use as Separate Display**
To extend the display on a Windows computer, press ⊞+P and click **extend**
On the Display settings page, you change settings in relation to what is currently presenting.
* **Movie Mode: this is available if you cannot play a video/music file via the Video Direct feature. By ticking the box here, you enable a two second buffer that will remove any performance issues you might experience with live streaming.**
* Privacy Mode: This feature disables the ability for users to take screenshots of displayed content.
* Subtitles: Will play any SSA, VTT, and SRT attached subtitles.
---
language: "en"
---
# Printing
* [Add Printer - Mac](https://solutions.shc.tas.edu.au/SC/add-printer-mac.md)
* [Add Printer - Windows](https://solutions.shc.tas.edu.au/SC/add-printer-windows.md)
* [Printing - Mac](https://solutions.shc.tas.edu.au/SC/printing-mac.md)
* [Printing Issues](https://solutions.shc.tas.edu.au/SC/printing-issues.md)
---
language: "en"
---
# Printing Issues
This guide will help you resolve your printing issues.
*** ** * ** ***
## Step 1
Locate the Paper Cut icon, it is a green icon that looks like this. It will be on your taskbar.
### Step 2
If you can't find it on your task bar you can find it here.
### Step 3
To sign into PaperCut, click on**"Sign in to install"** Then enter your**firstname.lastname** along with your **Josie** Password.
### Step 4
Ensure that you select the correct printer when printing. You have two options: **\[SHC-FollowMe-Colour MFD\]** or **\[SHC-FollowMe-Grayscale MFD\]**.
### Step 5
Make sure printer is **not** selected on **"Microsoft Print to PDF"**
choose between the Colour printer or the Grayscale printer.
### Step 6
Simply click the print button, and your document will be ready for you at the printer.
Great job! You've successfully resolved your printer issues all on your own.
---
language: "en"
---
# Printing - Mac
If you're unsure how to print on macOS, follow the steps below.
*** ** * ** ***
## Step 1
In the application that you would like to print from, select **print** , or press **⌘ + P.**
### Step 2
Select **shc-followme-mfd** from the list, change any properties you would like and select **Print.**
### Step 3
If prompted type in your **Firstname.Lastname** and your **Josie Password** and click **OK.**
make sure to check **Remember this password in my keychain**so you don't have to type your details again.
If you receive **Hold for Authentication** , click the **Retry** icon and re-enter your details.
---
language: "en"
---
# Responsible Use of Digital Technologies
## Internet Access
Sacred Heart College applies the following principles as a guide for Internet website access and site filtering.
## Cyber Safety
Technology is a very powerful and positive tool when used responsibly. Just like in real life, it is important to exercise good decision-making when online, and to treat others with respect. Cyber safety guidelines should be followed at all times. Remembering these key tips will help you keep control online, both now and into the future.
• Remember to keep your personal details private. Don't post information about yourself that strangers might read and don't share your password with anyone at all. Be careful who you trust online and don't accept friend requests if the person is not a real life friend.
• Remember to think twice about what you say and post. Don't post anything you don't want others to see or know about or anything that you wouldn't be prepared to say face to face or in front of other people (the potential online audience is huge).
• Remember -- it's forever. Be aware of your 'digital footprint'. Posts on the internet can remain there for a long time and might be read by future employers, parents and in time even your own children.
• Remember to respect other people. Treat others as you would like to be treated. Never post pictures or images of others that may cause them harm or embarrassment. Once they are uploaded, it's almost impossible to remove them completely. Due to the Privacy Act you may well be in copyright breach or breaking the law by sharing property (namely an image) that is not yours.
• Remember if someone writes something rude or offensive, do not respond. Block this person immediately and speak to a trusted adult about the situation. The opportunities provided by technology are endless. Our aim is to encourage students to use technology sensibly and safely through self-imposed boundaries and self-regulation, together with formal regulations at school and with guidance at home. Sacred Heart College has policies in place to protect students. Students are reminded of these policies throughout the year and guest speakers are regularly invited to speak to students to remind them about being safe online. We are however unable to monitor events that happen after school hours. Often incidents of misuse of social media sites happen at home, after school hours when students have access to web sites that are blocked at school. This is where we need help from parents. Collaboration between School and Home: Through lessons provided at school, assemblies, guest speakers and consistent messages we do our best to provide students with the awareness and knowledge they need in order to recognise and avoid dangerous, or unlawful behaviour and to respond appropriately. To support these efforts, we encourage conversations at home about safe and appropriate online behaviour, about not sharing personal information and the long term impact of messaging inappropriate messages or photos.
## Use of Smart Phones
*Includes all phones/smart watches/music devices/accessories*
The smart phone/watch(device) is an effective and quick means of communication. Where unforeseen events occur, smart devices provide students and their families with a ready means of communication. Smart devices can also be tools for teaching and learning purposes. There is a need, however, to set clear guidelines and limit their use during the school day, in particular, to avoid unnecessary interference or distraction from teaching and learning, and to discourage anti-social behaviour especially at break times.
* All mobile phones should be off and away, and smart watches should be in time display mode only, between first bell and last bell.
* If parents need to contact children during the school day, please contact the school office and the message will be passed on to student.
* If students need to make contact with family, employers, coaches and so forth then they should present to the office or to a teacher where they will be permitted under supervision, to make that communication on their device or by using a school phone. • Teachers will give explicit instructions if and when the smart phone/watch can be used as a tool for teaching and learning purposes.
* Failure to comply with these guidelines will result in the smart phone/watch being confiscated, retained and secured in the Office.
* In the first instance confiscated smart phones/watches may be collected from the Office by students at 3pm.
* For repeat instances, where students continue to ignore the mobile phone/watch policy, parents will be alerted and consulted. If required the student may be asked to log the phone/watch in to the Office each morning for an extended period.
* Ultimately, we aim to encourage young people to be responsible users of technology.
## Access to inappropriate material
The College endeavours to restrict access to inappropriate material available via the Internet but does not accept responsibility for any illegal, offensive, indecent or otherwise harmful material accessed on the Internet, nor for any loss however arising from use of, or reliance on, information obtained through its internet service or in relation to the reliability or quality of that service. The College has taken all reasonable steps to ensure its Duty of Care policy extends to Internet access.
---
language: "en"
---
# Safe Exam Browser
[Safe Exam Browser for Windows](https://downloads.sourceforge.net/project/seb/seb/SEB_3.10.1/SEB_3.10.1.864_SetupBundle.exe?ts=gAAAAABqVX6xgZ7kO-I0TbUMSE59u6Y7Kj95Y8GGESjbyvn5JEcu0LpLZEdRrrqFpFfg1sEf8j-OkCC5VhaQcrRJcNgwa7J3EQ%3D%3D&r=https%3A%2F%2Fsourceforge.net%2Fprojects%2Fseb%2Ffiles%2Fseb%2FSEB_3.10.1%2FSEB_3.10.1.864_SetupBundle.exe%2Fdownload)
[Safe Exam Browser for MacOS](https://downloads.sourceforge.net/project/seb/seb-macosx/seb_macos_3.6.1/SafeExamBrowser-3.6.1.dmg?ts=gAAAAABqVX8SirbWqEJfx5x5UwkC6BXDa4yqO-9JVDs1jIgErlz74TMWEqn4_WfCc8c9I2hMH8Bbe8IdGKvlsevZF2OzSEs5Yg%3D%3D&r=https%3A%2F%2Fsourceforge.net%2Fprojects%2Fseb%2Ffiles%2Fseb-macosx%2Fseb_macos_3.6.1%2FSafeExamBrowser-3.6.1.dmg%2Fdownload)
---
language: "en"
---
# Technical Requirements
| | |
|---------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Supported Operating Systems** | Windows 11 and Mac OS 14+ (Sonoma and newer) |
| **Screen Size** | 12" - 15.6" |
| **Storage Capacity** | 256GB or greater, Solid-State Drive (SSD) |
| **Memory** | 8GB RAM or more |
| **Battery** | 6 hours or more |
| **Warranty and Insurance** | All new laptops come with a standard 12 months warranty. This does not include accidental breakages. We recommend that you purchase addition insurance to cover accidental damage, which can be in the form of your house insurance or through a third party. `` Example: AppleCare+ for macOS |
Please note: **Chrome and Linux** operating systems are **not** supported.
## Recommended Devices
**Low to Mid Price Range - $700 to $1000**
**Lenovo Flex 5i 14"**
**More than adequate for schoolwork this example has great battery life and is lightweight, making it easy for students to transport.**
**High Price Range -- from $1499**
**MacBook, MacBook Air or MacBook Pro**
**MacBooks tend to last longer than other laptops, but unfortunately, they have the price to match.**
**Features include longer battery life and good build quality.**
Feel free to contact [support@shc.tas.edu.au](mailto:support@shc.tas.edu.au) for any further information.
---
language: "en"
---
# Vivi
* [Combine Rooms](https://solutions.shc.tas.edu.au/SC/combine-rooms.md)
* [Play Video Direct - ClickView](https://solutions.shc.tas.edu.au/SC/play-video-direct-clickview.md)
* [Play Video Direct - YouTube](https://solutions.shc.tas.edu.au/SC/play-video-direct-youtube.md)
* [Presenting your Screen](https://solutions.shc.tas.edu.au/SC/presenting-your-screen.md)
* [Vivi - Guests Access](https://solutions.shc.tas.edu.au/SC/vivi-guests-access.md)
* [Controlling the TV \& Volume](https://solutions.shc.tas.edu.au/SC/controlling-the-tv-volume.md)
---
language: "en"
---
# Vivi - Guests Access
If guests wish to present their laptop screens here at Sacred Heart College, the Vivi client application is required.
Please be aware that administrator rights on the laptop are required to install the Vivi Client. Please seek installation assistance from your IT Support technicians, if you do not have administrator rights to your laptop.
If you **HAVE** administrator rights to your laptop, SHC IT Support will be able to assist in the installation of Vivi, if it is needed.
*** ** * ** ***
## ++Official Vivi Guides++
Vivi - Guest Access: [Vivi-Guest-Access-Flyer-SEPT19.pdf](https://www.vivi.io/wp-content/uploads/2021/06/Vivi-Guest-Access-Flyer-SEPT19.pdf)
Vivi - How To Connect: [Vivi-How-to-Connect-Poster-A3_03.19.pdf](https://www.vivi.io/wp-content/uploads/2021/06/Vivi-How-to-Connect-Poster-A3_03.19.pdf)
Vivi - App Features: [Vivi-App-Features-Poster-A3_Aug19.pdf](https://www.vivi.io/wp-content/uploads/2021/06/Vivi-App-Features-Poster-A3_Aug19.pdf)
## ++How to Install the Vivi Client++
### Step 1
Go to and download the relevant "Client" for your laptop operating system.
### Step 2
Go to your "Downloads" location and run the "ViviSetup" installer.
### Step 3
Click through the installer and finish, keeping all the default options.
## ++How to Connect to Sacred Heart College's Vivi Environment++
### Step 1
Open your Vivi Application, type in "Sacred Heart College" and make your selection from the list that appears.
### Step 2
Select "Login as Guest" and ask a staff member from Sacred Heart College to generate you a "Guest Code" for the room that you shall be presenting in.
### Step 3
Login with your Guest Code and Name, then you shall be able to present your screen!
---
language: "en"
---
# Windows - Install Adobe Creative Cloud and Apps
This guide outlines how to install Adobe Creative Cloud for Windows and the apps that come with it.
*** ** * ** ***
**If you are using a Day Loan or a Long Term Loan, this guide does not apply. Please come to IT to get Adobe Creative Cloud and it's apps installed.**
## Step 1
Go to the [Adobe Creative Cloud download page.](https://creativecloud.adobe.com/apps/download/creative-cloud)
### Step 2
Click "Download Creative Cloud".
### Step 3
While it is downloading, you will see this screen, and once it has downloaded, the .exe file will appear in the top right corner of your screen.
### Step 4
After clicking on the .exe, the Adobe Creative Cloud installer will launch. Enter your [firstname.lastname@shc.tas.edu.au](mailto:firstname.lastname@shc.tas.edu.au) and your Josie password into the sign in boxes. When the "Account authentication" prompt appears, enter the password you use to log onto your laptop. It will then start installing Adobe Creative Cloud.
### Step 5
When it has finished installing, it will launch the app. Click on the Apps tab on the left side of the screen.
**From here, you can install any Adobe Creative Cloud app you'd like.**
[Next Page](https://solutions.shc.tas.edu.au/llms-full.txt/1)